Your opportunity to work with us to shape our services
The Customer Insight Group provide the opportunity for customers to work with us to monitor and scrutinise our services ; from giving us feedback on our services to actively holding us to account on our promises to all customers.
The group is a formal scrutiny panel who meet four times a year and they ensure that we involve customers in all we do, from planning services to writing policies. The role involves reading performance reports and asking for information from managers across the organisation. As well as producing in depth scrutiny of service areas.
If you’d like to join, please let us know and we ’l l support you with training and equipment for joining in with the sessions online.
If you think this could be you and you'd like to find out more, please get in touch with us via email: engage@goldinghomes.org.uk .
For more information on the CIG read this Customer Insight Group Terms of Reference .pdf [pdf] 231KB
Please see below for some frequently asked questions and responses.
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What do I gain from this?
You'll play an active role in influencing how we make decisions and how we improve our services. It's also a great opportunity for you to develop lots of skills, for example: looking at information, asking questions, making suggestions, speaking with others, presenting your own point of view or even chairing meetings.