Fair access to communications

Customer in red coat wearing a wolly hat and glasses in coversation with GH colleague

When communicating with customers we’ll:

  • Provide opportunities for you to tell us about particular communication needs and preferences, during our tenancy sign up process, tenancy audits or other contact with us.
  • Ensure our services are accessible, and that the accessibility is publicised.
  • Support customers to use online services.
  • Provide communication in accessible formats.
  • Support requests or a need for the presence of an advocate or other appropriate third party representative.