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What's the year-end service charge account about?
You pay a variable service charge which means we estimate what we think the services we provide to you will cost. The financial year runs from 1 April to 31 March. After the end of the financial year (31 March) we compare what it cost with how much we charged. We then send you an account confirming the final costs and we either pay back your share of any surplus (credit) or we ask you to pay your share of any shortfall (deficit).