We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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April 2026
Listen – You've told us you're unhappy with the amount of rubbish and/or fly tipping that is left around our communal estates.
Act – We've been working closely with the Waste Crime team at Maidstone Borough Council to tackle environmental offences in our neighbourhoods. Any evidence we collect is shared with them. After they've reviewed this evidence, a Fixed Penalty Notice (FPN) could be served to customers directly from the Council.
We treat fly tipping as a serious offence that has a negative impact on the local environment and community. Everyone has a responsibility to dispose of their waste correctly and legally. Following your feedback we're also planning to introduce mobile CCTV to monitor our estates.