We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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December 2025
Listen: We’ve been asking for your views and feedback on our proposed priorities for our next corporate plan which will take us to 2030. We’ve also asked for your thoughts on a clearer customer offer, preferences for how we deliver works in your home and what performance data you’d like us to share with you.
Act: We’re collating feedback from 275 customers following a survey that went out to make sure our new Corporate Plan, launching in March 2026 truly reflects what matters to you and delivers real benefits for you and you community. We’ll share our new plan with you in April 2026.