We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
Back to the list
January 2026
Listen: Customers at College Court and Thomas Robert Gardens told us their communal benches were looking very tired and wanted these to either be painted or replaced.
Act: Thanks to social value funding and resources secured through our work with Nationwide Windows & Doors, we’ve replaced the benches and our suppliers Crittenden’s also supported with the concrete bases. We’ve also replaced the benches at The Allens in Marden as they were broken.