We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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July 2025
Listen — You told us repairs were taking too long.
Act — We focussed on clearing the back log of repairs last year and improving productivity. In the first four months of 2025/26 we’ve seen the average time to complete jobs fall from just under 26 days (March 2025) at the end of last year to 14.9 days.