We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
Back to the list
July 2026
Listen - We're not always sure what areas Golding is responsible for maintaining.
Act - We're improving estate information and reviewing communications so customers have a clearer understanding of the areas included within our grounds maintenance service.
Listen - We want a greater say in the quality of the service being delivered.
Act - We've introduced more targeted customer satisfaction surveys and are using the results to monitor contractor performance and shape future improvements.