We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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June 2026
Listen - It's not always clear when grounds maintenance teams have visited or what work has been completed.
Act - We're introducing new digital tools, including QR codes on estates from September 2026, so customers can see when a grounds maintenance visit last took place, what work was completed and when the next visit is due.
Listen -The quality of grounds maintenance isn't always consistent across estates.
Act - We've strengthened our contract monitoring, increased inspections and agreed an improvement plan with our contractor focused on service standards, site performance and customer satisfaction.