We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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May 2026
Listen — You told us you wanted us to invest more in our homes.
Act – We're spending a further £29.6m on our existing homes, with over 4000 homes receiving some investment in the form of new bathrooms, kitchens, doors, windows, roofs or cyclical decorations, by April 2027.