We’re committed to listening to customers and acting on feedback
We’re committed to listening to our customers and acting on your feedback. We take your comments, complaints, survey feedback and compliments seriously.
We aim to “Listen and Act” and will be regularly updating you with what we’re doing to make improvements to our services.
You can also find updates on how we're delivering our corporate plan and key strategies and more information on our get involved pages about the difference customers are making through our regular customer engagement activities.
Please see below for examples of how we're listening and acting on your feedback.
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September 2025
Listen: You told us you found the team name Onboarding confusing and you didn't know what it meant.
Act: We've changed our team name to Housing Solutions to better reflect all the services we offer customers and to move away from the incorrect assumption that it relates to Human Resources. All the services and support we provide for you to move in or out of your home remains the same.