December 2025 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this new section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for December is shown below.
How we’re doing
We’re pleased that overall customer satisfaction remains above our target of 85% for December at 88.1% which is the highest it’s reached this financial year.
Although average call wait times increased slightly over the festive period, taking us just outside our target, work is underway to improve this and bring performance back on track in January.
We're really pleased to see a month-on-month improvement within our repairs service. December saw the highest percentage of repairs completed on time this year, alongside the highest customer satisfaction rate.
If you've got any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
