January 2026 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for January 2026 is shown below.
How we’re doing
We’ve worked hard to maintain consistent delivery of services during January, one of the busiest months of the year for us with demand increasing following the festive period and prolonged wet weather.
Our average call wait time remains on target and we’re proud 100% of our homes continue to meet the decent homes standard. Our repairs measures also remain above target, which is positive against the increased demand we experienced this month – a record 2900 repair jobs were reported.
One stage 2 complaint was not answered within our timeframe of 20 days, this resulted in performance dipping to 83.3%. This was again due to high demand on the service and our Customer Resolution Team are working hard to return this to 100% next month.
If you've got any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
