July 2025 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for July is shown below.
How we’re doing
We’ve worked with you throughout July to make sure we can access your homes and are pleased to say 100% of homes are now meeting decent homes standard.
Our complaints responses remain consistently on target, with 57 complaints responded to in July all within our target timescales.
We’re keeping a close eye on average call wait times which went slightly over target in July, this was due to an increase in call volumes but August figures indicate things are improving and getting back on track.
We resolved 155 cases of damp and mould in July. We know how important this is for the comfort and wellbeing of our customers and their families. While we still have more cases to work through, we’re putting new ways of working in place so we can respond more quickly to new reports. We’re also making sure we spend time listening to customers, understanding the impact on their households, and tailoring our support to their needs.
In July, we closed 67.4% of ASB cases within 12 weeks. This is an improvement on our past performance, but we know we need to do more. Our new Community Safety Team is now in place and already reviewing cases, improving processes, and working closely with our neighbourhood teams. Their focus is on acting swiftly, keeping customers updated, and making sure people feel supported throughout the process.
