May 2026 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for May 2026 is shown below.
How we’re doing
The time it takes us to answer your calls remains strong, with the average time to answer a call at 1 minute 28 seconds. This is a positive sign that customers are getting through to us quickly and that frontline responsiveness is improving.
We’re pleased to see an improvement in the time taken to investigate damp and mould hazards in May with performance meeting target. The average investigation time for damp and mould hazards was higher in April, partly due to delays in being able to carry out some property visits. Where visits could take place promptly, investigation times were significantly shorter.
Our overall compliance measure includes six areas – gas, water, asbestos, fire, lifts and electrics. Performance has improved since April from 98.6% to 99.1%, with increased resource to bring our electrical safety certification back on track.
We currently have 160 anti social behaviour (ASB) cases open with the top four reported issues being noise, verbal abuse, drug misuse and pet nuisance. Where we identify trends or hotspot areas we tailor communications around use of and respect for shared spaces, we also plan interventions or campaigns. Read our ASB awareness week article in this edition of Home Matters which gives you details on events we’ll be holding from 29 June to 5 July.
