Monthly Performance
September 2026 Performance
As part of our commitment to be open and transparent with customers, we’ve produced this section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve. This should make it easy for you to see how we’re doing and compare with recent months.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for September 2026 is shown below.
How we’re doing
We saw further improvement across a number of key service areas throughout September. Customer satisfaction with recent services increased slightly to 86.8%, just below our 87% target, while 93.2% of repairs were completed on time, continuing the improvement seen in August.
Customers also continued to receive a quick response when contacting us by phone, with the average time to answer improving to 1 minute 8 seconds, well within our target. 100% of complaints were responded to on time in September, returning performance to target.
We continue to respond quickly to damp and mould concerns, with the average time taken to investigate reducing further to 6.5 days.
Performance across our key safety requirements remained at 99.5%. While this remains below our 100% target, we continue to focus on completing the small number of outstanding checks and maintaining high levels of safety compliance across our homes.
