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Help and Support available for customers

The government furlough scheme and temporary uplift in Universal Credit will be ending at the end of September. If you are affected by, or worried about these changes we’re here to help. 

What’s changing? 

The uplift in Universal Credit (UC) started in April 2020 as a response to the Coronavirus. From October 2021, the majority of people that claim UC will see a reduction in their standard allowances of £20 per week (£86.67 per month) when this uplift is removed.  

Furlough was introduced in Spring 2020, to stop people being put out of work by their employers during lockdown. This government scheme will be ending on 30 September.  

Help and support 

If you are affected by these changes and worried about how this will impact you financially, please contact us as soon as possibleWe have a dedicated team of specialists who will be able to talk you through your options and support you to maintain your rent account, help with benefits and getting what you are entitled toand can signpost you to specialist financial help if needed. 

We also have a training and employment team who can help you overcome many challenges including, lack of work experience, suitable qualifications or confidence in applying for work, to redundancy or loss of work. Visit our Workwise page for more information. 


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