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Introducing our Customer Strategy

Our first ever Customer Strategy sets out how we will put our customers at the heart of everything we do.

We’ve spent a lot of time listening to customers over the last 18 months and gained a deeper understanding of our customers’ needs, and what they want from Golding. We’ve worked together to create this Strategy which sets out the actions needed for us to continue to improve services for our customers. The strategy helps to clarify what we want to achieve, why and how we will do it.  

The five key strands of the Customer Strategy are: 

  • Easy to access and responsive Customer Service 
  • Improved Repairs and Maintenance Service 
  • Delivering customer experience through data and systems 
  • Investment in our customers and our communities 
  • Securing value for money 

To read the full strategy please visit our Policies and Procedures page.

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