News

On Monday 27 October, Awaab’s Law comes into effect for all social housing providers. This requires landlords to respond swiftly to address emergency hazards and damp and mould within clear timeframes. 

How are we responding? 
The safety of our customers is our top priority. We want all of our customers to live in a home that’s safe, warm and free from damp and mould. 

Once you’ve made a report of damp and mould to us, we’ll triage it within one working day and speak to you by phone or video call to assess the severity of mould in your home. We ask for your help to support us with completing this assessment. 
 
Your report will then be categorised as outlined below, and we’ll capture details to help identify and understand any risk to you and those living in your home. For reports where a significant hazard or emergency hazard is identified or a customer is confirmed as high risk, we’ll respond in line with Awaab’s Law. 

Slight Hazard  

Where possible a video call or telephone assessment will be carried out, but if this isn't possible a visit will be arranged. Following this, a mould wash will be arranged and completed within 5 working days of the assessment. 

Significant Hazard 

We'll visit within 10 working days. A mould wash will be completed within 5 days of this visit to remove the hazard. This'll take place prior to the cause of the issue being confirmed and any work completed to fully resolve it. 

Severe or Emergency Hazard 

We’ll visit within 24 hours. A decision will be made if we can complete works within 24 hours to ensure your home is safe and habitable, or if you'll be moved to another property while work is completed.  

Steph Goad, Chief Executive of Golding Homes said: "As a responsible, local landlord we're committed to responding quickly to tackle issues of damp and mould in our homes.

“We want our customers to live safely and happily in their homes and welcome this new legislation, which sets clear timeframes for all housing providers to address urgent cases promptly.

“We also wanted to answer customer questions about what they can do to cut down on condensation at home, so we worked with a small group of residents and industry experts to put together a video (see below) with handy tips. I certainly learned from it.

“Hopefully, it’ll offer some useful advice and show that landlords are really listening and taking action when issues are reported.”

You can find out more about damp and mould, how to prevent it and how we’ll deal with it on our damp and mould pages. You can report it to us using the online form on these pages or call 0300 777 2600.

You can also watch our film about how to help reduce condensation in your home.