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Our August performance

We want to be open with our customers about how we are performing, so each month we will share our performance figures with you. This graphic shows our performance figures for August 2021 and you can also download it here  Customer performance Aug 21.pdf[pdf] 142KB or review previous months on our website, just search "performance".  

We are sharing these to be open and transparent about how we are doing. If you have any feedback on our performance please email  

We continue to listen to your feedback and work to improve our services and our regular  "You said, We did" feature shows the improvements we've made. 

This month: 

You said : You don’t like our “hold” music on our telephone system as you find it irritating before you get to speak to a Customer Services Advisor.  

We did : We switched our hold music to something a bit more soothing. Let us know what you think. 


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