Our Customer Annual Review 2024/25
We've drawn on customer feedback throughout the year in developing our Customer Annual Review. It highlights not only our successes but also our drive for continuous improvement.
The 2024/25 period has been a year of significant improvement, innovation, and renewed commitment to putting our customers at the heart of everything we do.
Thanks to the dedication of our team and valuable feedback from you, our customers, we’ve achieved positive results across key areas.
Rachel McFarlane, Executive Director of Customer Experience said:
"Our repairs and maintenance services have become more responsive, ensuring your homes are safe, comfortable, and well-maintained. We’ve also expanded our digital channels, making it easier for you to access services, report issues, and communicate with us conveniently from anywhere.
"We’re proud of the progress made in customer engagement, with increased customer involvement in decision-making processes and new initiatives aimed at creating vibrant, inclusive neighbourhoods. Our commitment to sustainability and energy efficiency has also led to innovative projects that reduce environmental impact while lowering costs for our customers."
We’re excited about the future and remain committed to delivering excellent customer service, fostering strong communities, and ensuring your voice is heard every step of the way.