Our Neighbourhood Commitment one year on
April 2026 marks a year since we launched our renewed Neighbourhood Commitment, following reviews of our services and consultations with customers and colleagues.
As we reflect on our progress, we want to share the key areas of focus that have shaped our housing management and support services and reaffirm our pledge to continue evolving by listening and responding to your needs.
Your feedback has been invaluable in guiding our direction. You told us what matters most: prompt responses to anti-social behaviour (ASB), greater visibility of our teams within the community, improved communication, and consistent services regardless of tenure—whether shared ownership or rental.
In response, we introduced Neighbourhood Advisors working across three dedicated areas, established a Safer Neighbourhood team to bolster our ASB response, and launched a clearer, integrated approach to tenancy support combining welfare benefits, employment advice, handyperson services, and sustainability support for both income and older residents.
We’ve adopted a tenure-neutral model for communal queries, enabling our customer service and Neighbourhood teams to support you when you contact us. While our specialist Home Ownership team is on hand for more complex lease and service charge issues.
Over the past year, we’ve invested significantly in our teams and services. You can find out more here.