Shaping Golding’s new corporate plan
Over the past few years, we’ve listened closely to customer feedback and used this to make improvements to the way we deliver services. We know we’ve got more improvements to make and we’re now building our next plan, which will set our direction to 2030.
Our new plan focuses on delivering outstanding customer experiences, safe and sustainable homes, and places people want to live. We’re committed to investing where it matters most: improving existing homes, supporting connected communities, and empowering our people with future-ready skills.
We also want to be clearer about what customers can expect from us — a new, more transparent “customer offer.”
Why your feedback matters
Before we finalise the plan, we want to make sure our priorities truly reflect what matters to you. We’re especially keen to understand your views on:
- Whether our proposed priorities are the right ones
- The importance of a clearer customer offer
- Your preferences for how we deliver works in your home
- What performance data you’d like us to share with you
Your feedback will help us make sure our new plan delivers real benefits for you and your community. We’ve already sent a survey to 3,384 customers, to gather feedback from those who are part of our Customer Voice Panel, but there’s still time to let us know what you think.
If you want to have your say please contact us by email: engage@goldinghomes.org.uk or phone: 0300 777 2600 before Wednesday 21 January.