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Warning about Covid-19 related scams

Scammers Door.

We would like to make you aware of possible Covid-19 related scams attempts, and urge you to protect yourself and others during this difficult time. 

Friends Against Scams is a National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams. They have provided some helpful guidance on what to look out for and how you can protect yourself. 

Be aware of people offering or selling:

  • Virus testing kits - these are only offered by the NHS
  • Vaccines or miracle cures  - there is currently no vaccine or cure
  • Overpriced or fake goods to protect yourself from coronavirus, e.g. anti-bacterial products
  • Shopping or medication collection services
  • Home cleaning services

Protect yourself and others

  • Don't be rushed into making a decision. If it sounds too good to be true, it probably is.
  • Only purchase goods through legitimate retailers and take a moment to think before parting with money or personal information.
  • Don't assume everyone is genuine. It's okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. 
  • If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money upfront. If someone attempts to pressurise you into accepting a service they are unlikely to be genuine. Check with family and friends before accepting offers of help if you are unsure. 

We have received reports of residents receiving letters and text messages from Golding Homes saying that we will be collecting rent payment in cash. We have also had reports of people posing as Golding Homes Operatives. 

We would like to remind you to be extra vigilant and not part with any cash or bank information on your doorstep or let anyone into your home without checking their photo identification. Texts or e-mails telling you to pay cash are also scams, please do not get caught out by them.

If someone claims to be from Golding Homes, and you are unsure, please close your front door and call us on 0300 777 2600 to check. All our staff will be happy to wait while you confirm their identity.

Any third party contractor working on our behalf will also carry photographic ID and a permit advising they are working for Golding Homes, but we encourage you to always call us to check if you are unsure.

Kent County Council has developed a new webpage dedicated to coronavirus related scams, that is updated regularly as new scams emerge. 

Contact information

For advice on scams call the Citizens Advice Consumer Helpline on 0808 223 1133

To report a scam call Action Fraud on 0300 123 2040 

Contact your bank if you think you have been scammed. 

To learn more about the different types of scams visit

Victim Support has launched ‘My Support Space’ which is a range of online tools to help victims cope and move forwards after crime. This is a free, safe, secure and confidential space where victims can choose how they want to be supported after crime. Find out more by visiting  ‘My Support Space’


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