You said, we did
We take your feedback through complaints, surveys, and compliments seriously. Our ‘You Said, We Did’ feature details what we've done to improve our services to you over the last year.
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You said, we did August 2022
- You said: the void standard (of our empty homes) wasn’t good enough
- We did: We've reviewed this and introduced changes to ensure our homes are handed over to customers in a better condition, including full decoration where required and removing out of date fittings.