You said, we did
We take your feedback through complaints, surveys, and compliments seriously. Our ‘You Said, We Did’ feature details what we've done to improve our services to you over the last year.
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You said, we did September 21
- You said: We needed to provide a better service to customers when they report an issue of condensation, damp or mould in their home.
- We did: We’ve introduced a new process of managing and reporting condensation, damp and mould cases, created a website page with information on what could cause it in your home, the steps you can take to help reduce it and an online form to report it.