I pay my rent by standing order. Do I need to do anything? | 2026 General Needs Rent and Service Charges FAQs

Yes, you’re responsible for telling your bank about the new amount to be paid and it’s important to do so. You may wish to consider moving to Direct Debit, so the change happens automatically in future. If you’ve not paid us by Direct Debit before you can do this easily and quickly by signing up to our customer portal  MyGolding.   All you need is a valid email address and your tenancy number, which can be found on your rent statement or service charge letter. To register click on the MyGolding button at the top of this page. If you’ve paid us by Direct Debit before and want to set up a new schedule, you can also do this on the portal or call us on 0300 777 2600 to do it over the phone.