Some of the names of service charges have changed. | 2026 General Needs Rent and Service Charges FAQs

We’ve renamed Door Entry System Maintenance to Door Entry & Access Control. This is because costs don’t just include servicing and repairs to the panel and the handsets, but include costs related to the door and the communal key management system and locks. We’ve also renamed Communal TV Aerial to Communal Media. The costs include any electricity supplies associated to aerial and/or amplifiers, but it also includes any repairs or maintenance we complete. We’ve renamed this to be clearer.