What are we doing?

As a result of intrusive building surveys, we've identified some areas where improvement works may be required. This includes ensuring disused gas flues are correctly sealed and installing an automatic smoke ventilation system to the communal areas. We're working with consultants to develop a schedule of works and will share this with you once it’s been completed. All customers will be able to remain in their homes while any works take place.

We’ll be posting the latest news for Crundale here, so please visit this page to stay up-to-date.

Latest update 11.01.23

New safety signage, including Wayfinding Signage will be installed this month, January 2023. These signs are designed to assist the emergency services by providing clear directions around the building. They also provide clear exit signs to help with quick evacuation of the building if needed. We’ll soon be checking the fire protection in the cupboards where the old heating system was removed. This is to make sure it’s still intact and, we’ll replace any that isn’t. So that we’re working safely, we’ll carry out an asbestos survey beforehand. We’ll be in touch with all customers to arrange a suitable appointment for this.

Evacuation plan for Crundale Court

The current evacuation plan for Crundale Court is stay put. If you're alerted to a fire, there are different actions you should take depending on the location of the fire:

  • Fire in your flat: Leave your flat, closing all doors behind you and call 999
  • Fire in common areas: Only leave the building if you are in that area
  • Fire in another flat or another part of the building: Stay in your flat.

If you’re not directly affected by the fire, you can stay in your flat unless directed otherwise by the emergency services.

If at any time you feel under threat, you're of course still free to leave the building.

What is a Personal Escape Plan?

A Personal Escape Plan is what you would follow in event of a fire in your building. For your own safety, it’s important you and your family all know what to do in the event of a fire. If there's anyone in your household who in the event of an emergency, may not be able to quickly reach a place of safety unaided, or may need additional support in the event of a fire, please email so that we can work with them to make sure they remain safe.

Fire Risk Assessment (FRA)

A fire risk assessment is an inspection of a building and its use, structure and the occupants. It identifies any potential fire safety hazards and risks present and provides recommendations on how those risks can be managed to keep the people living in the building safe.

We’ve been working with a group of engaged customers who live in mid and high rise buildings to make improvements to these FRAs - making them clearer and easier for everyone to understand.

You can view a copy of the customer friendly Fire Risk Assessment for Crundale Court Union Street Maidstone Kent ME14 1TX .pdf [pdf] 224KB here.

Your building’s fire risk assessment may include some actions, which we'll complete by the due date stated.

Contact us

If you have any questions, please contact us via or call 0300 777 2600 and ask for someone in the Building Safety Team