Rent and Service Charges 2025
Rent and Service Charges 2025
It’s important to pay your rent and housing charges. As a not-for-profit organisation, our income goes to providing quality services and support to you, our customers. We understand that some customers may be facing difficulties, and we’re here to help.
If you’re struggling to pay, please talk to us, so we can offer you the right support. Call 0300 777 2600 and ask for the Income team. In addition to our usual customer support services, you can call in to speak to our experts at any time on a range of issues, from paying your rent, budgeting and benefits, to employment support and possible access to funding.
There's more information on the different ways we can support you on our dedicated rent and support pages.
2025 changes to your rent
Each year rents are reviewed in line with government legislation and calculated at September Consumer Price Index (CPI) + 1%. This year rent for general needs customers will increase by 2.7% from 1 April 2025.
How's my rent increase worked out?
The September 2024 CPI was 1.7% + I% equals an increase of 2.7%
Market rents are increasing in line with the markets by up to 5% . We're writing to customers to explain their rent increases and charges in more detail ahead of the changes.
For our shared ownership customers, we review rents as leases require. Leases do vary but for our current shared ownership customers rents are reviewed using September Retail Prices Index (RPI) plus 0.5%. More information can be found in the Shared Owners FAQs on the link below.
2025 changes to service charges
Service charges are affected by the cost of the services provided. Some service charge costs will increase in the coming year by 2.7%. Others are changing by contractual increases, according to usage, such as communal electricity, or we’ve estimated what we think the service will cost based on what it’s cost us over the last year. This’ll help us to continue to deliver the services we provide.
For rented customers, the core services we provide, such as repairs, are paid for by the rent. Other services that you receive, such as cleaning and grounds maintenance, are covered by service charges.
We've written to all customers detailing their rent and service charge changes. Here are some frequently asked questions about rent and service charges. You can find out more from the tenure specific links below:
How to pay
Paying your rent and service charges must be first on your list of outgoings.
The easiest way to pay your rent to Golding Homes is by Direct Debit. You can do this quickly by signing up to our customer portal, MyGolding. All you need is a valid email address and your tenancy number, which can be found at the top of your rent increase letter. To sign up, click on the MyGolding button at the top of this page.
If you’re struggling to pay your rent and service charge it’s essential that you contact us, so we can help you find a solution. We’ll be able to talk you through your options. This could include putting together a repayment plan or referring you to someone who can support you with any challenges you may be facing.