News Archive

Our Customer Annual Review shows our performance over the past financial year and has been produced in collaboration with you, our customers.

 

As we start to move into Autumn, it's a good idea to check your boiler now and prepare for the winter ahead.

We’re excited to launch a fantastic new initiative to help customers save water and support sustainability efforts. 

We're pleased to have successfully secured a five-figure grant for a local charity that supports the homeless. 

We're proud to be supporting ASB Awareness Week 2025, a national campaign running from 30 June – 6 July to take a stand against anti-social behaviour (ASB) and promote safer communities.  

We want to be open with our customers about how we are performing. So we are sharing our May performance figures here or you can go to our website to download or compare with previous months.

In April 2024 the Housing Ombudsman released a complaints code that sets out the approach a housing association must take to complaint handling.  Read below to find out how we're fully aligned to the code.

Last week we proudly hosted an event to launch Phase 2 of our Fielding Park development in Shepway.

We’re looking for customers to join our new Building Safety & Quality Panel.

To make sure we can meet the needs of all our customers we must understand you better. We’re committed to collecting data on our customers to make sure we can meet your diverse needs. This is a two-way conversation and will help us to help you.  

We’re calling this our Customer Compass, as it’ll  help us to navigate how we can best deliver our services to you.